Training Manager Apply Now

  • Operations
  • Guangzhou, China, China
  • Posted on 05-23-2024
Job Summary

Job Description

About BNI

Established in 1985, BNI is the world’s largest business referral network. With over 320,000 small-to medium-size business members in nearly 11,000 chapters across 78+ countries, we are a global company with local footprints. Our proven approach provides members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.



Job Summary:

The Training Manager is responsible for overseeing the development and implementation of training programs within our Mainland China operations. This role focuses on enhancing the skills, knowledge, and performance to ensure exceptional experiences and operational excellence. The Training Manager collaborates with various stakeholders to identify training needs, designs curriculum, delivers training sessions, and evaluates effectiveness to drive continuous improvement.



Key Responsibilities:

  • Collaborate with stakeholders to identify training needs and objectives based on service performance metrics, customer feedback, and organizational goals.
  • Design comprehensive training programs and curriculum tailored to the specific needs of service teams within the region.
  • Develop training materials, including presentations, manuals, and multimedia resources, to facilitate effective learning.
  • Conduct engaging and informative training sessions for service personnel, utilizing a variety of instructional techniques and formats.
  • Deliver training both in-person and through virtual platforms, ensuring accessibility and effectiveness for diverse audiences.
  • Provide ongoing coaching and support to reinforce learning and address individual skill gaps.
  • Assess the effectiveness of training programs through observation, evaluation, and feedback mechanisms.
  • Analyze training outcomes and performance data to identify areas for improvement and adjustment.
  • Collaborate with regional management to monitor service performance metrics and track the impact of training initiatives.
  • Stay abreast of industry trends, best practices, and emerging technologies related to service delivery and training methodologies.
  • Proactively recommend enhancements to training programs, content, and delivery methods to align with evolving business needs and industry standards.
  • Foster a culture of continuous learning and development within the region, promoting individual and team growth.
  • Collaborate with subject matter experts to incorporate technical and product knowledge into training materials and programs.
  • Foster strong relationships with service teams, gaining insights into their needs and challenges to tailor training solutions accordingly.
















Qualifications and Skills:

  • Bachelor’s degree in Business Administration, Human Resources, Education, or related field. Master’s degree is a plus.
  • Proven experience in training and development, preferably in a service-oriented industry or environment.
  • Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
  • Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
  • Proficiency in utilizing training delivery platforms and multimedia tools for virtual and in-person training sessions.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.









We are a company that focuses on Building Relationships. With that, we are only hiring for in-person opportunities based in our existing offices.

This is a {full-time, exempt paid} position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


BNI’s wonderful culture based on Givers Gain® is lived out every day by our team and over 320,000 Members globally.

在BNI,我们与全球超过320,000名会员共同践行着“付出者收获”(Givers Gain®)的核心价值理念。

Learn more at


An equal opportunity employer.



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