Member Growth Associate

Position Summary:

The Member Growth Associate is a problem-solver who fluidly switches between tasks and adapts to changing priorities. Reporting to the National Director, this role supports member growth and retention by engaging with current, prospective, and former Members. This ensures a seamless experience across onboarding, training, support, and promotional efforts. The Associate communicates effectively across all levels of the organization and through multiple platforms, contributing to both operational excellence and relationship-building. They thrive in an office environment while performing administrative duties, supporting leaders, and serving as a hands-on force for events and outreach. Flexibility, discretion, and a service mindset are key.

Job Responsibilities:

Event, Engagement & Member Growth Coordination

• Organize or support Member, Chapter, and Director development activities
• Participate in planning and execution of events, training, and promotional campaigns
• Conduct outreach to current, prospective, and former Members to support renewals, re-engagement, and conversion efforts

Administrative & Leadership Support

• Provide high-level administrative assistance to assigned leaders and team members
• Draft letters, memos, reports, and other documents as needed

Member & Technical Support

• Serve as the primary contact for resolving membership-related or account issues
• Support Members, Directors, and Ambassadors with technical issues related to BNI Connect and other networking tools
• Collaborate with the support team to address operational matters and ensure uninterrupted Chapter and Member activities

Marketing & Collateral Management

• Own the end-to-end process for marketing collateral, including inventory management, ordering, shipping logistics, and storage coordination
• Assist with marketing and promotional efforts for events, trainings, and meetings—locally, regionally, and nationally

Process Improvement & Team Collaboration

• Drive process improvement and policy development initiatives that impact the function
• Continually seek ways to enhance efficiency, Member experience, and team operations

Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Competencies:

• Problem-Solving
• Self-Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Analytical Thinking
• Customer Service

Qualifications:

• Able to effectively communicate in English, both in written and verbal form in a professional setting
• Diploma. New graduates welcome but two or more years of experience in sales or an administrative role supporting senior leadership
• Stellar interpersonal and communication skills
• Ability to build relationships with key stakeholders
• Detail-oriented with good time management skills
• Ability to prioritize work in a fast-paced, quickly changing environment
• Takes initiative, anticipates needs, and exercises independent/sound judgment.
• Discretion and confidentiality
• Intermediate Microsoft Office Suite e.g. Excel, Word, PowerPoint, Outlook