Director, Franchise Support

Reporting to the Sr. Director, US Franchises, the Director, Franchise Support is responsible for supporting, coaching, and inspiring Executive Directors across the United States, to drive BNI’s mission, vision, core values and code of ethics in pursuit of BNI’s strategic development plan. This role demonstrates a strong track-record for managing and growing a BNI franchise and excels in Key Success Factors such as: (i) new chapter launch, (ii) net growth in membership for existing chapters, (iii) retaining existing members, (iv) achieving superior levels of member satisfaction (NPS), (v) telling stories that drive action, and (vi) building high-performing teams.

This role embodies BNI’s core values, is passionate about helping others, collaborative, personable, demonstrates strong communication skills, but also demonstrates strong problem-solving skills and strives for superior results and execution with excellence. There is a willingness to be held accountable and holds others accountable to high standards.
Roles and Responsibilities:

• Supporting, coaching, and inspiring Executive Directors to develop their regions and ensure they are compliant with BNI Franchise Agreement, development schedules and other key organizational performance indicators
• Conducting Franchise Reviews and Development Plans to support and implement accountability in the regions, while reviewing and recognizing progress
• Helping Executive Directors to develop high-performing management teams via recommendations for roles/responsibilities, compensation and performance incentives
• Leveraging internal and external benchmarking data to objectively evaluate performance and achieve organizational goals
• Advocating to BNI GST for the needs of Executive Directors and their teams regarding policies/procedures, training, materials and support infrastructure
• Conduct new Executive Director onboarding
• Deploy programs to Executive Directors
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Demonstrated Competencies:

• Communication – The capacity to convey information, ideas, and emotions in a clear, professional, and engaging manner across different contexts, audiences, and mediums. Focuses include listening actively, adapting tone and style, and understanding the social and emotional dynamics involved. 
• Teamwork – The combined action of a group, especially when effective and efficient. Collaborative and adaptable. Able to work across teams and flex with evolving priorities. 
• Leadership – Guiding and motivating others, performance management, setting clear expectations, and fostering a positive work environment. Making sound decisions and developing buy-in through trust and vision. 
• Creativity/Innovation – The capacity to think outside the box and generate innovative ideas. Adapting to change and engaging in continuous learning and critical thinking to promote the growth of the individual and the organization. 
• Problem Solving – Ability to analyze challenges, develop solutions, and implement effective strategics to resolve issues.  It ensures efficiency, innovation, and adaptability. 
• Conflict Resolution – The ability to identify, address, and manage conflicts constructively. This often involves fostering collaboration, communication, problem-solving, and emotional intelligence. 
• Customer Service – Ability to effectively support and engage with customers to meet their needs, resolve issues, and foster positive relationships. Focuses on blending interpersonal, problem-solving, and communication skills that drive customer satisfaction and loyalty. 
• Relationship Building – “Building strong relationships creates an environment of trust and support that yields happiness, opportunity, and meaning “. The ability to establish and maintain positive and effective working relationships. 
• Business Acumen – Ability to understand and apply business principles and concepts to make effective decisions and drive organization success, essentially how a business operates, makes money, and how individuals within that business contribute to its overall success.  
• Initiative – The ability to assess and initiate things independently. Takes proactive action, drives progress without needing constant direction, self-motivated. Has resourcefulness and a willingness to go beyond assigned tasks. 
• Accountability & Integrity – “We keep the promises we make, especially when it is hard to do so. This creates trust and supports strong relationships.” Taking responsibility for one’s actions and outcomes, ensuring commitments are met, and learning from mistakes. Honest and having strong moral principles. 

Required Qualifications:

• 5+ year experience in BNI at a Director level or higher 
• Reside in the U.S. with requirement to travel ~ 50% of the time
• Strong leadership and people skills

• Demonstrated ability to champion change, influence & drive results in a franchised organization 
• Able to understand complex issues & can clearly articulate complex ideas 
• Excellent oral and written communications skills
• Strong analytical abilities to identify issues & self-start programs to address 
• Proficient in MS Office, Word, Outlook, PowerPoint, Excel

Preferred Qualifications:

• Bachelor’s degree in business administration or similar field

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.