Operations Coordinator

Position Summary:

Empowering the team, the Operations Coordinator is a cool-headed problem-solver often switching between different tasks fluidly. This role effectively communicates with all levels of the organization and customers through all mediums and multi-platforms. The Operations Coordinator thrives in an office environment as they perform administrative duties and provide support to leaders. They are also a hands-on force with events and promotional efforts. This is a dynamic role in demonstrating flexibility and confidentiality. Support for this role may come from the Operations Director/Manager, National Director, or Head of Marketing and Communications, depending on the team’s size and setup.

Roles and Responsibilities:

• Provides high-level administrative support and assistance to assigned leadership and other team members.
• Support Members, Directors, and Ambassadors with any technical issues related to BNI Connect and other networking tools.
• Performs clerical and administrative tasks including arranging travel and accommodations for team as assigned, drafting letters, memos, reports, and other documents.
• May be responsible for organizing or supporting events and other Member/chapter/Director development activities.
• Assist with marketing and promotional efforts for events, trainings and meetings; locally, regionally and nationally
• Collaborates and provides strategic administrative support on strategic initiatives and projects.
• Observing, reviewing, and analyzing operational processes to identify inefficiencies and areas where improvements could be made.
• Drive process improvement and policy development initiatives that impact the function; continually seek ways for us to do ‘this’ better.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Demonstrated Competencies:

• Problem-Solving

• Self-Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Analytical Thinking
• Customer Service

Required Qualifications:

• Two-year degree or Equivalent Experience
• Two or more years of experience in an administrative role supporting senior leadership
• Stellar interpersonal and communication skills
• Ability to build relationships with key stakeholders
• Detail-oriented with good time management skills
• Ability to prioritize work in a fast-paced, quickly changing environment
• Takes initiative, anticipates needs, and exercises independent/sound judgment.

• Discretion and confidentiality 
• Intermediate Excel skill level
• Ability to work under pressure.

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.