Job Description

BNI Is Looking for a Driven Operations Coordinator

About BNI:

Founded in 1985, BNI is the recognized worldwide leader in business networking. With over 10,900 Chapters meeting every week in more than 77 countries, BNI has grown to over 300,000 Member-businesses. BNI Netherlands + Flemish Belgium started in 2003 and currently supports nearly 160 Chapters and over 3,600 Member-businesses across the two countries. We are setting up a new and improved Headquarter office for BNI NL + FB in Amsterdam and building a strong, talented team to go with it. Strong leaders have high earning potential and unlimited professional development opportunities. This is an exceptional opportunity for the right individual.

Overview

We are looking for an ambitious Operations Coordinator for BNI Netherlands + Flemish Belgium to support communication efforts, provide support for field managers and staff within BNI regions, and to lead the successful day-to-day management of operational excellence. The Operations Coordinator will report directly to the Director of Operations and will have a high level of variety, visibility and impact in their role. To be successful as an Operations Coordinator, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly, comfortable with computers, and excel at both verbal and written communication. Most importantly, the successful candidate should have a genuine desire to meet the needs of others.

Roles & Responsibilities

• Respond to support questions and opportunities from customers and field support staff
• Research and follow up on support needs received through Zendesk
• Support new customer onboarding by collecting customer applications & payments and reconciling in our internal intranet system called BNI Connect®
• Support the coordination of key trainings and events with customers, franchisees and field leaders across the market
• Update communication channels with regional engagement information
• Update and distribute performance data spreadsheets
• Participate in weekly team and status calls
• Collaborate with the customer support “Member Success Center” coming soon

Core Competencies & Requirements

• Analytical and detail-oriented
• Strong sense of urgency, attention to detail, positive attitude and hard work ethic
• Good communication skills – both written and verbal
• Strong interpersonal skills
• Problem-solving and conflict resolution skills
• Solid time-management abilities with the ability to prioritize tasks
• Customer-centric and team-oriented personality
• Ability to work under pressure

Minimum Requirements

• Bachelor’s degree in related field preferred
• 2-5 years previous experience in a similar role required
• Fluency in English and Dutch, both spoken and written
• Experience with databases and project management software required
• Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
• Basic math and computer skills
• Ability to work independently and reliably
• Flexible and adaptable
• Familiarity with BNI is preferred but not required

Background check and references required. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BNI’s wonderful culture is based on Givers Gain® is lived out every day by our team and over 300,000 members globally. Learn more at www.bni.com.

An equal opportunity employer.