Job Description

Technology Coordinator

About BNI

Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries.  We are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

Job Description

Serving as a key member of BNI’s Global Information Technology Team, the Technology Coordinator will primarily provide technology support and training to BNI’s Global Support Team.  The Technology Coordinator will also perform the day-to-day administration of BNI’s Office 365 infrastructure along with all other systems.   The Technology Coordinator will work closely with all levels of BNI’s management, in addition to providing face to face support in our Bangalore office. This role will also remotely support satellite offices globally including, but not limited to, USA, Canada, Ireland, Netherlands, France, Italy, Singapore, Mainland China and India.  This is an unparalleled opportunity to become part of a growing team and a growing global organization.  High-performers will have significant growth opportunities available to them.

Job Responsibilities

• Experience automating manual processes using Microsoft PowerShell

• Setup Laptops and PCs (Windows and macOS) as needed

• Support teammates by troubleshooting and resolving their hardware and software challenges

• Create training materials and conduct training classes

• Administer Office 365 including email and user accounts

• Administer G-Suite including email and user accounts

• Assist in the roll out and support of new technology for the Global Support Team’s offices

• Document issues and or incidents and properly communicate to team or management in a timely manner

• Manage and help facilitate IT vendor relationships locally in Bangalore

• Manage and help facilitate procurement of hardware and software globally

• Identify areas where technology systems can be implemented to improve and streamline processes

• Participate in advanced learning opportunities to enhance personal and team knowledge

• Be available to travel if needed

Job Requirements

• Bachelor’s Degree or equivalent work experience

• Fluent in English, with excellent oral and written communication skills

• Used to working in a fast-paced environment

• Ability to develop, build and maintain relationships with key executives

• Proven ability to develop and secure relationships at all levels within a client/collaborator organization

• An appreciation and excitement for our culture of Givers Gain®

• 2+ years of experience in managing Windows technologies, such as Azure Active Directory, Microsoft Intune, Exchange and more.

• 4+ years of experience supporting end-users and their hardware/software troubleshooting needs.

• Exemplary references, clean background, customer service orientation, and professional demeanor

• Strong organizational skills, high sense of urgency, and an attention to detail

• (Desirable) Zendesk experience

This a full-time role based out of BNI’s Bengaluru office.  BNI’s wonderful culture is based on Givers Gain® and is lived out every day by our headquarters team as well as our 325,000 Members globally.

Learn more at www.bni.com.

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