Job Description

About BNI

Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries.  We are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

Visit BNI.com to learn how BNI has impacted the lives of our Members and how it can help you achieve your business goals.

Position Summary

As the Manager, Inside Sales, you will be responsible for the daily supervision and development of a department within our Inside Sales Team (Member Success Center). You will provide product knowledge, call feedback to develop team Members, hold self and others accountable for high-quality results, set priorities, and delegate work in conjunction with the Director. In addition, you will excel in identifying and analyzing processes and making recommendations for the continual improvement of the team.

This is an excellent opportunity to become part of a growing team and a growing company and to work closely with executive professionals on our Global Support Team and business leaders from around the world. For a strong performer in this role, there is significant potential and growth opportunities within the company.

This Role Entails the Following (*Indicates essential job functions):

• Supervise the daily work of Inside Sales Representatives*
• Coach associates to build sales skills, and product knowledge*
• Participate in on-boarding and training initiatives to engage and acclimate new team Members*
• Maintain up-to-date knowledge of technical processes and product/service understanding
• Conduct side-by-side coaching and call monitoring
• Provide coverage when representatives are out of office
• Act as the point of escalation for questions/concerns
• An appreciation and excitement for our culture of Givers Gain®

Qualifications

• Bachelor’s degree preferred
• Strong critical thinking, interpersonal and verbal communication skills
• Ability to interface with multiple departments, multi-task, and work independently
• Ability to work in a fast paced, dynamic environment
• Prior customer service, sales, or phone experience required
• Strong organizational skills
• 2-4 years supervisory experience preferred
• Knowledge of BNI products/services preferred

This is a full-time, exempt role based out of BNI’s Global Headquarters in Charlotte, North Carolina. Background check and references required. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BNI’s wonderful culture is based on Givers Gain® is lived out every day by our team and over 325,000 Members globally. Learn more at www.bni.com.

An equal opportunity employer.

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