Admin Executive – Mumbai, India

About BNI®:

Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries, we are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

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Position Summary

We are looking for an ambitious Operations Coordinator/Admin Executive to lead administrative efforts and provide support for field managers and staff within BNI regions. To be successful as an Operations Coordinator, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly, comfortable with computers, and excel at both verbal and written communication. Most importantly, the successful candidate should have a genuine desire to meet the needs of others.

Roles and Responsibilities

• Research and follow up on communications forwarded through Zendesk 
• Collections through varying payment methods 
• Data and database management 
• Update communication channels with regional engagement information 
• Update and distribute performance data spreadsheets 
• Participate in weekly team and status calls 
• Collaboration with Member Success Center  
  

Qualifications

• Required: Bachelor’s degree in related field preferred 
• 3-5 years previous experience in a similar role required 
• Experience with databases and project management software required 
• Hands-on experience with MS Office Suite (particularly MS Word and MS Excel) 
• Basic math and computer skills 
• Ability to work independently and reliably 
• Flexible and adaptable  

Preferred:

• Analytical and detail-oriented 
• Good communication skills 
• Problem-solving and conflict resolution skills 
• Solid time-management abilities with the ability to prioritize tasks 
• Customer-centric and team-oriented personality  
• Ability to work under pressure 

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

External Posting Language

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Learn more at BNI.com

An equal opportunity employer.