Product Implementation Manager

Position Summary:

Reporting to the Vice President, Product Development, the Product Implementation Manager is responsible for planning and executing the internal deployment of newly developed products across BNI’s global organization. This role focuses on ensuring effective communication, comprehensive training, multilingual support, and seamless onboarding. Someone in this role succeeds by being a strong communicator and project manager who thrives at the intersection of product, operations, and change management.

Roles and Responsibilities:

• Create and execute implementation plans for newly developed products, tailored for diverse markets.
• Partner with product managers to understand core product features and value propositions.
• Develop training content and onboarding materials to support adoption across departments and regions.
• Coordinate and manage product launch communications, including email campaigns, internal briefings, and presentations.
• Collaborate with internal translation teams or vendors to ensure accurate and culturally relevant materials in multiple languages.
• Deliver training sessions and workshops (virtual and in-person as needed) to internal stakeholders and regional leaders.
• Monitor and report on implementation progress, collecting feedback to improve future rollouts.
• Act as a key liaison between product development and operational teams to drive alignment.
• Support change management initiatives to facilitate organizational readiness and adoption.
• Contribute to implementation toolkits, best practices, and reusable templates for future deployments.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Demonstrated Competencies:

• Process Management – Ability to develop, monitor, and optimize workflows while maintaining thorough documentation. training, auditing, compliance, and communication.
• Project Management – The discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.
• Communication – The capacity to convey information, ideas, and emotions in a clear, professional, and engaging manner across different contexts, audiences, and mediums. Focuses include listening actively, adapting tone and style, and understanding the social and emotional dynamics involved.
• Initiative – The ability to assess and initiate things independently. Takes proactive action, drives progress without needing constant direction, self-motivated. Has resourcefulness and a willingness to go beyond assigned tasks.
• Teamwork – The combined action of a group, especially when effective and efficient. Collaborative and adaptable. Able to work across teams and flex with evolving priorities.

Required Qualifications:

• Bachelor’s degree in Business, Communications, Learning & Development, or related field or equivalent experience.
• 3+ years of experience in implementation, enablement, change management, or a similar role.
• Exceptional written and verbal communication skills.
• Experience with training development, onboarding strategies, and internal communications.
• Demonstrated ability to work cross-functionally in a global environment.
• Strong project management skills and proficiency in tools like Asana, Smartsheet, or Jira.
• Comfortable with ambiguity and iterative development environments.

Preferred Qualifications:

• Experience in a franchise, membership, or global organization.
• Familiarity with localization practices and translation workflows.
• Background in business networking or software deployment.
• Certifications in project or change management (e.g., PMP, Prosci, Agile).

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.